We are a Limited Company registered in England and Wales under company registration no. 07399886.
Our company address is:
Hard To Find RecordsTelephone: 0121 236 3685
If you wish to contact us please use our contact us page here.
By placing an order with Hard To Find Records, you are agreeing to the following terms and conditions of sale.
We are unable to process your order until your payment has been received in full and no title of the goods shall pass from us to the customer until payment has been received in full.
All orders are accepted subject to availability of stock at the time of picking the order.
By submitting your order, you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors). Personal details can be removed from our system by written request, please also see our privacy policy page here.
Customers are responsible for the suitability of the goods they are purchasing. If any product supplied is not used for its intended purpose, subjected to abuse or unreasonable usage it may void any warranty on the goods.
Customers may use our currency converter as an estimate only. Please contact your bank, PayPal or your card issuer for their exact exchange rate and/or any other charges.
We do not reserve any items at any time as it is unfair to other customers.
We make every effort to ensure the vinyl & CDs we supply are of the highest quality, reach you in good condition, and are delivered promptly.
If for any reason you are unhappy with your purchase or the service you have received from us, please use our contact us page here.
Orders placed with us can only be processed in pounds sterling.
We reserve the right to cancel any order at any time if we suspect it may be fraudulent.
Due to the nature of second hand records and CDs, some items may contain wear, such as surface scratches or less than brand new covers. However, this should not affect the playability of the record.
Our stock of records and CDs are a mixture of new stock and second-hand but all are fully guaranteed.
We do not grade the condition of sleeves. Our grading system is an indication of the vinyl only.
All our Hardware & DJ Equipment products are new and unused, unless clearly stated otherwise.
We will not be obliged to honor any orders where there has been an obvious computer error, systems error or if our computer systems have been hacked or compromised.
Customers are responsible for the suitability of the goods they are purchasing. If any product supplied is not used for its intended purpose, subjected to abuse or unreasonable usage will void the warranty on the goods and our returns policy.
We go to great lengths to ensure that everything shown to be in stock on our website is actually in stock. However, due to the nature of our business, dealing in a huge selection of records it is inevitable that some of our vinyl can go out of stock very quickly.
All items are sold on a first come, first served basis so that all customers are treated fairly. Our website is updated every minute or sooner with the latest products and stock availability.
In the unlikely event that a part of your order is out of stock when we are picking it out, we will ship everything that is in stock.
You may cancel any order before it has been shipped. Once your order has been shipped, our returns policy will come into effect. More information on our returns policy can be found here. Regardless of how you contact us, for your order to be officially cancelled you must receive confirmation of the cancellation in writing from us.
Please note, if we cancel a large order due to customer request that has been paid for by PayPal, we may deem it necessary to refund minus the original PayPal fee as this is kept by PayPal.
All drawings, photographs, descriptions, specifications and advertising are for the sole purpose of providing illustrations and approximate descriptions only. A more detailed explanation can be provided on request via the contact us page here.
All our reviews are based on our own independent product testing and are opinion only.
Unless we are specifically asked about requirements or compatibility, we shall assume the customer already has this knowledge.
Manufacturers of the products we sell reserve the right to amend their product specifications without prior notice.
Products are not supplied on a trial basis.
Warranties are usually for a minimum of 12 months.
Exceptions to this guarantee can be products that degrade with use (e.g. stylus), consumables (e.g. vinyl cleaning fluid) and recordable media (e.g. reading material & music). Guarantees may not apply in cases where the product has undergone professional use or has been abused.
Please see our Returns Policy page here for further information on product guarantees.
We reserve the right to amend our prices without prior notice.
Prices are correct at the time of publication or upload to our website.
We are not obliged to supply goods to you until we have confirmed acceptance of your order. The acknowledgement email you may receive does not constitute order confirmation, or acceptance.
We try to keep our shipping charges as competitive as possible. Charges will be calculated at the checkout stage when ordering on our website. We reserve the right to amend our shipping prices at any time.
All orders are dispatched in sturdy, tested, environmentally friendly packaging.
Tracking information will be included in your despatch email this will be sent when your order is dispatched.
We advise you to ensure somebody is present at the delivery address since most orders require a signature upon delivery. Once goods are delivered and signed for they become your responsibility.
We reserve the right to alter the shipping method for an order if we deem it appropriate.
All shipments are insured and you will be compensated in cases of loss or damage.
Our orders are shipped and handled by third party couriers, therefore all delivery dates and times are estimates only.
We make every effort to get your order to you within the estimated delivery time. However, on rare occasions the delivery may be delayed. We cannot be held responsible for any consequential losses you may suffer if the delivery is not on time.
Most orders will arrive within the estimated delivery time. In the unlikely event that your goods do not arrive within 7 days of despatch, please call or email us to confirm your order has been shipped and that we have your correct delivery address.
In some cases we may ask that you wait 15 working days before we declare a parcel lost. This may vary dependant on the courier involved. In all cases, we cannot offer you any resolution until the 3rd party shipper declares the parcel has officially been lost or damaged.
Same day dispatch cutoff time is 3:30pm GMT. Any orders placed after that time may not be shipped until the following working day.
Shipping charges are automatically calculated on the checkout page. If you are not a UK customer, please ensure you have correctly selected your intended shipping location to see an accurate quotation.
Most orders will arrive within the estimated delivery time. In the unlikely event that your goods do not arrive within the estimated time, please contact us to confirm your order has been shipped and that we have your correct delivery address.
In some cases we may ask that you wait 29 working days before we declare a parcel lost. This may vary dependant on the courier involved. In all cases, we cannot offer you any resolution until the 3rd party shipper declares the parcel has officially been lost or damaged.
It is your responsibility as the customer to research prior to purchase and pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. Unfortunately this is out of our control and is the responsibility of the customer.
This regulation only covers the UK. If you are ordering from outside of the UK, this regulation is not applicable. However, we will do our best to adhere to your countries guidelines.
Your right to return an item unwanted for a refund under the Consumer Rights Act does not apply to certain items such as computer software, inner ear headphones, recordable media (e.g. magazines, books, DVDs, vinyl or CDs) if they are unsealed. For more information on the Consumer Rights Act, please see here.
For more details, please also refer to our Returns Policy page here.
We do not collect or capture ANY of your financial data.
Credit, debit and charge cards are accepted without surcharge.
We reserve the right to deliver any order to the cardholders billing address in the interests of protecting both the card holder and this company against card fraud.
Orders not sent to the card registered address are sent at the customer’s liability due to the higher risk of card fraud and the increased risk of a third party obtaining your delivery.
You must only use credit / debit / charge cards that are in your name. The use of stolen credit cards will result in a police notification and court action in all cases.
In some cases, PayPal payments may require time to clear (e.g. PayPal eCheques). The order will not be shipped until the payment has cleared.
To pay via bank transfer, please email the order details to us and a member of our sales team will assist you from there.
More information on all of our accepted payment methods can be found in our FAQs here.
Please be aware that we are unable to reserve stock while waiting for payment or clearance of payment.
Before sending any items to us, please contact our buying team here.
Please include the amount of items you are looking to sell, the genres included and the time period your collection covers.
All the items we purchase are checked by our buying team. Hard To Find Records will not make payment for any product delivered in the following condition:
Customers do not have the right to withdraw from a transaction once we have received your items in our warehouse. At that point your transaction is final. Your statutory rights are not affected.
You must be the legal owner or have permission of the owner to sell your items to Hard To Find Records.
With regards to any disc of which you have 3 or more copies, please can you email our buying team at buying@htfr.com
Hard To Find Records reserve the right to cancel your sale to us at any time without prior notice.
Hard To Find Records take no responsibility for damage or loss with regards to items sent to us.
Customers are recommended to get proof of postage and use an insured, traceable shipping method.
Please make sure the discs are appropriately packed.
If we collect from you, please ensure that any labels that Hard To Find Records or the collecting courier provide are placed clearly on the outside of the box.
All payments are made by company cheque unless otherwise agreed and will be processed within 7 working days of us receiving the discs.
All payments include VAT at the current UK rate.
Payment is made based on the value offered at the time of transaction only and is subject to all items passing the final inspection.
We will only purchase collections which contain 20+ items or when the total value we are quoting is over £20.00.
Customers agree and expressly warrant that prior to selling their items they have not “ripped”, digitally copied or made any other type of illegal copy of the entertainment products. Furthermore, you agree and accept to fully indemnify Hard To Find Records against any potential action(s) whatsoever that may or may not be taken with regard to the sale of their entertainment products. These actions may be in relation to, but not limited to, artist rights, copyright and / or intellectual property that might or may result from the sale of the customer’s entertainment products to Hard To Find Records.
IMPORTANT: We do not purchase any counterfeit or bootleg discs.
