Terms & Conditions

1. Contact Details

We are a Limited Company registered in England and Wales.

Our company address is:

Hard To Find Records
30 Hall Street,
B18 6BS

Telephone: 0121 236 3685

If you wish to contact us please use our contact us page

2. Purchasing From Us

By placing an order with Hard To Find Records, you are agreeing to the following terms and conditions of sale:

We are unable to process your order until your payment has been received or your payment card has been authorised.

By submitting your order, you are offering to buy the goods, and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors). Personal details can be removed from our system by written request, please also see our privacy policy page

We never debit your payment card for items not in stock and your card is only charged when your order is ready for despatch. This does not extend to payments sent via PayPal, bank transfer, cheque, cash and postal order due to their nature. No goods or title of the goods shall pass from us to the customer until payment has been received in full.

Customers are responsible for the suitability of the goods they are purchasing. If any product supplied is not used for its intended purpose, subjected to abuse or unreasonable usage it may void the warranty on the goods.

Customers may use our currency converter as an estimate only. Please contact your bank, PayPal or your card issuer for their exact exchange rate and/or any other charges.

We do not reserve any items at any time as it is unfair to other customers.

We make every effort to ensure the vinyl, CDs and hardware products we supply are of the highest quality, reach you in good condition, and are delivered promptly.

All hardware products are brand new, unless clearly stated.

If for any reason you are unhappy with your purchase, or the service you have received from us, please use our contact us page

Orders placed over the Internet can only be processed in pounds sterling.

We reserve the right to cancel any order if we suspect it may be fraudulent.

3. Vinyl Records & CDs

Due to the nature of second hand records and CDs, some items may contain wear, such as surface scratches or less than brand new covers. However, this should not affect the playability of the record.

All vinyl records and CDs are a mixture of new stock and second-hand but all are fully guaranteed.

Please note, we do not grade the condition of sleeves. Our grading system is an indication of the vinyl only.

4. Availability Of Goods

We go to great lengths to ensure that everything shown to be in stock on our website is actually in stock. However, due to the nature of our business, dealing in a huge selection of records it is inevitable that some of our vinyl can go out of stock very quickly. We stock over 1,000,000 items and sadly it is impossible to keep all items in stock all the time.

All items are sold on a first come, first served basis so that all customers are treated fairly. Unlike most of our competitors our website is updated every minute or sooner with the latest products and stock availability.

In the unlikely event that a part of your order is out of stock when we are picking it out, we will ship everything that is in stock.

In the unlikely event that an ordered hardware product is out of stock, a carefully selected upgrade or replacement may be offered or perhaps sent if we think this will be beneficial to you. If an ordered hardware product is not in stock and no suitable alternative is available at the time of picking, or we do not think a replacement will be beneficial to you, your order will be dealt with as per the terms regarding back orders.

5. Back Orders

If an item is out of stock and a credit / debit / charge card has been used to place the order, we will automatically make you a back order. If the goods return into stock within 12 weeks, they will be sent straight out with no additional shipping charges, only a small handling charge. However, after the 12 week period we will notify you by email when the goods return to stock. You must then re-order the goods by placing a fresh order.

You may cancel your back order at any time at no cost and with no penalty by contacting us via phone or email. As with all orders, you will only be charged when items are ready to be despatched unless you have paid via Paypal, bank transfer, cheque, cash or postal order due to their nature.

Please note, if you do not cancel your back orders, they will remain an on-going order with us. An order should not be considered cancelled until you receive confirmation of the cancellation in writing from us.

All back orders will be shipped to you via our Silver or Gold delivery methods (whichever the item requires). Backorders will be sent to the delivery address selected at the time the order was submitted.

Customers who have not paid by credit / debit / charge card will be notified by email when the item becomes available again. It is the customer’s responsibility to place a fresh order for the item. This email notification service is free and there is no obligation to purchase the item.

6. Cancellations

You may cancel any order before it has been shipped. Once your order has been shipped, our returns policy will come into effect. More information on our returns policy can be found here. Regardless of how you contact us, for your order to be officially cancelled you must receive confirmation of the cancellation in writing from us.

7. Product Descriptions

Some of the products we sell are of a technical nature. Unfortunately, it is not practical to publish detailed specifications for all the goods and maintain up to date specifications. Thus all drawings, photographs, descriptions, specifications and advertising are for the sole purpose of providing illustrations and approximate descriptions only. A more detailed explanation can be provided on request via the contact us page

Please note, all our descriptions are based on our own independent product testing and is opinion only.

Unless we are specifically asked about requirements or compatibility, we shall assume the customer already has this knowledge.

Manufacturers of the products we sell reserve the right to amend their product specifications without prior notice.

8. Product Guarantees

Products are not supplied on a trial basis.

All hardware products are covered by their respective manufacturer's warranties.

Warranty details and length are usually included with the product. These will be for a minimum of 12 months.

Exceptions to this guarantee can be products that degrade with use (e.g. stylus), consumables (e.g. vinyl cleaning fluid) and recordable media (e.g. reading material & music). Guarantees may not apply in cases where the product has undergone professional use or has been neglected.

Please see our Returns Policy page for further information on product guarantees.

9. Prices

We reserve the right to amend our prices without prior notice. All customers with outstanding orders will be notified of any change in prices before their order is charged and despatched.

All orders are accepted subject to availability of stock at the time of picking the order.

Prices are correct at the time of publication or upload to our website.

We are not obliged to supply goods to you until we have confirmed acceptance of your order. The acknowledgement email you may receive does not constitute order confirmation, or acceptance.

10. Discount Vouchers

From time to time we will supply our customers with special discount vouchers and special offer promotions. These discounts will be available to use on the majority of our products. Certain products may be excluded; this information is available on request at the time of the promotion.

We reserve the right to withdraw any offer or discount at any time.

11. Shipping

All records are mailed in strong cardboard envelopes. All other orders are shipped in appropriate strong packaging. Unfortunately, due to customs regulations we are unable to ship any liquids or aerosols to overseas addresses.

Any tracking information will be available on the despatch email we send you when your order leaves our warehouse.

We advise you to ensure somebody is present at the delivery address since some items may require a signature upon delivery. Once goods are delivered and signed for they become your responsibility.

We reserve the right to alter the shipping option of an order in the case of certain items not being in stock. This will only be implemented on rare occasions to save you money on postage charges.

All shipments are insured and you will be compensated in cases of loss or damage.

12. Shipping Times

Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates.

We endeavour to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed. We therefore cannot be held responsible for any consequential losses you may suffer if the delivery is not on time.

13. Shipping - UK Customers

In the unlikely event that your goods do not arrive within 7 days of despatch, please call or email us to confirm your order has been shipped and that we have your correct delivery address.

Most orders will arrive within the estimated delivery time. However, please allow up to 14 working days during busy periods (e.g. Christmas).

Please be aware, Royal Mail’s terms state parcels can not be declared lost in post until 15 days have elapsed from the shipping date. This may vary with other couriers. We cannot offer you any remuneration until the 3rd party shipper declares the parcel has officially been lost or damaged.

To qualify for next day delivery when selecting Platinum shipping, we request customers place the order before 3:30pm GMT. Any orders placed after that time may not arrive the following working day.

14. Shipping - Overseas Customers

Shipping charges are automatically calculated on the shopping basket screen. If you are not a UK customer, please ensure you have correctly selected your intended shipping location in the basket screen.

In the unlikely event that your goods do not arrive within the estimated time, please contact us to confirm your order has been shipped and that we have your correct delivery address.

Please be aware, Royal Mail’s terms state parcels can not be declared lost in post until 29 days have elapsed from the shipping date. This may vary with other couriers. We cannot offer you any remuneration until the 3rd party shipper declares the parcel has officially been lost or damaged.

European Shipments may be subject to clearance charges which will have to be paid by the consignee prior to delivery. Unfortunately these are out of our control and are the responsibility of the customer.

15. Shipping Charges

Charges will be calculated on our website for online orders or quoted by telephone when ordering. We reserve the right to amend our shipping prices at any time.

If your order is returned to us undelivered, you may be held responsible for additional shipping charges.

16. Import Duty & Taxes

It is your responsibility as the customer to research prior to purchase and pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are only applicable for non UK and non European Union countries.

17. Distant Selling : Year 2000 Regulations

This regulation only covers countries that are member states of the EU. If you are ordering from a member state of the EU other than the UK please check you countries regulations on Distance Selling as this may vary. If you are ordering from a country that is outside of the member states of the EU this regulation is not applicable, but we will do our best to adhere to these guidelines.

You have the right to return any item ordered via this website for no reason and without penalty for a refund. This excludes consumables, worn items (e.g. stylus) and recordable media (e.g. reading material & music). For more details, please also refer to our Returns Policy page

To return an unwanted order, you must give us notice within 7 working days of delivery. You must notify us and receive confirmation before returning any product for any reason.

If you are returning an item as unwanted or unsuitable under Distance Selling, you are responsible for the return shipping costs.

For more information on our returns terms please see our Returns Policy page.

18. Credit / Debit / Charge Cards

We do not collect or capture ANY of your financial data.

Credit, debit and charge cards are accepted without surcharge.

When we receive your order, your payment will be pre-authorised with your bank. The pre-authorisation process locks funds in your account for up to 7 days. We will then charge out of these pre-authorised funds. We only charge your card when your order is ready to be shipped.

We reserve the right to deliver any order to the cardholders billing address in the interests of protecting both the card holder and this company against card fraud.

Orders not sent to the card registered address are sent at the customer’s liability due to the higher risk of card fraud and the increased risk of a third party obtaining your order.

When placing orders via the Internet, you must only use credit / debit / charge cards that are in your name. The use of stolen credit cards will result in a police notification and court action in all cases.

19. If Your Card Payment Declines

Should your card payment be declined at the time of charging, you will be notified by email, phone or letter. All products will be returned to stock and will therefore be available for purchase. Subsequently, it will be your responsibility to resolve the issue and repurchase these the items if they are still available.

20. Cheques

Personal or business cheques are welcomed but clearance is required prior to order shipping. This can take up to 10 working days from when we receive the cheque. Unfortunately, we are unable to reserve items whilst waiting for cheque clearance.

Please be aware that we only accept UK cheques.

IMPORTANT: Please ensure that you have written your full name and address on the back of the cheque together with your customer ID number (if applicable).

21. Bankers Drafts, Building Society Cheques, Paypal and Direct Money Transfers

The above payment methods are acceptable and should clear immediately upon receipt.

You may also transfer funds (or pay cash) directly into our bank account.

More information on all of our accepted payment methods can be found in our FAQs.

In some cases, PayPal payments may require time to clear (e.g. PayPal eCheques). The order will not be shipped until the payment has cleared.

Please be aware that we are unable to reserve stock while waiting for payment or clearance of payment.

Our Buying Terms and Conditions

1. General Conditions

The item(s) you wish to sell to us must exactly match to the list you create. Any items that do not exactly match will be priced to Market Value.

Market Value items will be inspected by our buying team and priced accordingly. The typical price for any Market Value item will be ‘0.05 per unit.

All vinyl & CDs are checked by our buying team. Hard To Find Records will not make payment for any product delivered in the following condition:

  • Missing discs.
  • Cover / sleeve notes not matching disc.
  • Partial sleeves or missing sleeves.
  • Disc or sleeve not in saleable condition (e.g. disc is cracked or very badly scratched or the cover / sleeve notes are water damaged or torn).
  • The product is 'non original' in any way. We do not purchase any counterfeit or bootleg discs.

Customers do not have the right to withdraw from a transaction once we have received your items in our warehouse. At that point your transaction is final. Your statutory rights are not affected.

You must be the legal owner or have permission of the owner to sell your items to Hard To Find Records.

With regards to any disc of which you have 3 or more copies, please can you email our buying team at buying@htfr.com

Hard To Find Records reserve the right to cancel your sale to us at any time without prior notice.

2. Shipping

Hard To Find Records take no responsibility for damage or loss with regards to items sent to us.

Customers are recommended to get proof of postage and use an insured, traceable shipping method.

Please make sure the discs are appropriately packed. And please ensure that the address label we provide is placed clearly on the outside of the box.

3. Payment

All payments are made by company cheque and will be processed within 7 working days of us receiving the discs.

All payments include VAT at the current UK rate.

Payment is made based on the value offered at the time of transaction only and is subject to all items passing the final inspection.

4. Minimum Quantity Requirement

We will only purchase collections which containing 20+ items or when the total value we are quoting is over ‘20.00.

5. Legal

Customers agree and expressly warrant that prior to selling their items they have not “ripped”, digitally copied or made any other type of illegal copy of the entertainment products. Furthermore, you agree and accept to fully indemnify Hard To Find Records against any potential action(s) whatsoever that may or may not be taken with regard to the sale of their entertainment products. These actions may be in relation to, but not limited to, artist rights, copyright and / or intellectual property that might or may result from the sale of the customer’s entertainment products to Hard To Find Records.

IMPORTANT: We do not purchase any counterfeit or bootleg discs.

All Orders Are Subject To Our Terms & Conditions © Hard To Find Records 2023 All Rights Reserved