FAQs

Our website is updated every minute with the latest pricing & stock availability. Our simple yet powerful search quickly takes you to the products you want to buy. Most equipment displayed on our website has a full video demonstration, exclusive in-house reviews and full product specifications. MP3 samples are provided for the majority of our records and CD's. Ordering via our website is secure and protected using Thawte secure SSL encryption methods. If you’re having issues ordering online, please call the office on 0121 236 3685 (10am - 6pm).

We accept all major credit and debit cards, you can also pay by Paypal or with digital gift vouchers. If you wish to pay via bank transfer, please contact your bank with the following information and then email us a copy of your receipt.

Lloyds TSB, Birmingham Colmore Row Branch Colmore Row, Birmingham, UK
Account Name: HTF Retail Limited
Account Number: 19953960
Sort Code: 30 - 64 - 10
IBAN Number: IBAN GB04 LOYD 3064 1019 9532 68
Swift Code: LOYDGB21660

Once your order has been successfully processed, we will send you a confirmation email. This email will contain full details of your order and will include your order number for your reference. This email should tell you most of what you would need to know. You can simply respond to this email with any further queries you may have. Our trained telesales team will be able to assist you. Or, will be able to transfer you to our after-sales support team should you need after-sales care.

Yes, in the unlikely event that your order is lost or damaged during shipping, Hard To Find Records automatically insures every order for the full replacement cost of the item.

The Hard To Find Records despatch team inspect every item before it leaves for delivery. They ensure that all shipments are sealed and packaged in strong boxes with additional packaging and fragile tape if required. All records and CDs are despatched in strong cardboard mailing envelopes with stiffeners if required.

Hard To Find Records ship worldwide and offer competitive international shipping rates. Please contact us for further information or to discuss any special shipping requirements.

Our unique Buy My Vinyl system provides a searchable list of vinyl records and CDs, and makes an instant price offer.

We are interested in all types of Vinyl and CD collections and pay probably the best prices in the world. The price we pay is calculated upon the condition and the overall content quality of your collection.

The "Buy My Vinyl" system is there for your benefit. Check your record collection there, as we may be able to offer a higher price than anywhere else for specific records from your collection. Please be aware that your record must match our database entry exactly to qualify for the price stated, so please check carefully before sending.

To maximise the amount we will pay for your collection please ensure that it is as presentable as possible ie, ensure that records are in their correct sleeves, all price labels have been removed and the vinyl is in good clean condition.

We will travel locally in the West Midlands to buy collections around 2,000 units, anywhere in the UK for collections over 3000 units and anywhere in the World for collections over 10,000 units.

We will always make you an offer and promise to take care of everything for you, even if that means us having to unload 10,000 records from your loft or down 10 flights of stairs.

If you wish to travel to us in Birmingham to have your collection valued, please contact us first so we can allocate the correct buyer to greet you. This is by appointment only and must be pre-arranged otherwise we may not be able to accommodate you.

Appointments are only available Monday to Friday 10am to 4.30pm. To arrange an appointment please contact buying@htfr.com.

We will pay for your collection via a HTFR company cheque.

We are also interested in buying surplus or overstocks from any radio DJ, reviewer, shop, distributor, record label or record company from anywhere in the world, simply email buying@htfr.com