Prior to returning any order for any reason, you must contact our returns department either by phone – 0121 236 3685 or by email - email@example.com
In most circumstances we will allow you to return any sealed vinyl or CD purchased from us for a refund. At our discretion, we may also allow you to return any unsealed vinyl or CD purchased from us for an exchange or credit note. Any credit will be for the cost of the item only (excluding shipping). You have 7 days to notify us of your intention to return your item(s), this 7 day period begins the day subsequent to delivery.
It is important that your item(s) be returned in the same condition as when it was shipped.
We advise purchasing adequate shipping insurance cover when returning any item as the item is your responsibility until we sign for or take delivery of it.
International customers sending items back to us must declare their parcels as “Returned Items”. This is to avoid confusion at customs and avoid unnecessary customs fees.
If a returned item is as described, not faulty and was undamaged on arrival with the customer, Hard To Find Records will not cover any costs involved (e.g. returns postage).
Once you notify us of your intention to return an item, you have 14 days for the item to reach us. After this time, the return is cancelled and you must start the process again. This may affect your right to return the item.
We may reject items that have been damaged while in the customers care.
Any return not complying with these terms may be rejected and returned to you.