Technical Support

How do I get technical help from HTFR?

Technical Support

The Hard To Find technical support team is here to help. However, before making contact please check the following:


  • Please review the product manual that you where supplied with at time of purchase. This will contain vital information regarding the use and set up of the equipment and often contains all the information you need to solve common problems.

  • Please make sure that the problem you are experiencing relates to the item in question, rather than something else in your set-up. its good practice to check cables, connections and all other variables that may prevent successful operation.

  • If your problem is computer based, Please endeavour to make sure you have carried out the basic checks. Has anything changed in the operating system of your pc / mac, for example, software updates, software installs, preference settings etc etc. Also check that any external interfaces are correctly installed, connected sufficiently and recognized by your computer.

  • If you have software related problem we can offer a basic trouble shooting service. However a large majority of software set up problems are due to poor computer user operation and compatibilty, and is often not the fault of the software itself. You can always drop into the Hard To Find superstore where the technical support team will show you the correct operation of software you have purchased, on one of our in-store computers. Please note we do not offer support for software that has not been purchased from Hard To Find.
Technical Support

If you are still having difficulties, We are here to help, and you can contact the Hard To Find Technical Support Team between the hours of 10am - 5pm Monday - Friday, by calling 08456-803 406. We are authorised dealers for all of the products we sell and offer a full after sales service.


Useful tip - Please remember there are countless support and tutorials for most of the products we sell on the web, many of which can be found on www.youtube.com or alternatively by visiting the relevant manufactures website.

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