Relevant Legislation

Our business, computer systems and website are all built to comply with the following national and international user privacy and data protection legislation:

• UK Data Protection Act 1988 (DPA)
• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation 2018 (GDPR)
• Australian Privacy Act 1988 (APA)

If you are unsure if this website is compliant with your own countries data protection and user privacy legislation, please contact sales@htfr.com

What we collect

We may collect the following information to ensure a more pleasant and efficient experience for our customers:

• Name(s), address(es) and contact information.
• Site visitation tracking via Google Analytics (GA)
• Preferences and interests.
• Your order history.
• Any other information relevant to future customer surveys and/or offers.

We do not collect or capture ANY of your financial data.

What we do with the information we gather

We request the above information in an attempt to better understand your needs and provide you with a better service. Additional uses may include:

• Internal record keeping.
• Improvements in our products and services.
• We may send promotional emails regarding offers, website developments or other information we think you will find interesting. We use Mailjet to send our newsletter. If you are subscribed, the email address you used will be forward to them. However, your email address will not be stored in their database.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Not all email servers are secured. Please always consider email an insecure medium. Please do not include any sensitive information within an email.

How we use cookies

A cookie is a small file on your computer allowing web applications to respond to you as an individual. We use cookies to log website traffic and general user preferences. We also use them to maintain your basket should you wish to purchase later.

We do not use cookies to store any personal information that could be traced back to you as an individual.

By using this website, you implicitly consent to the use of cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note, by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• If you feel you no longer wish Hard To Find Records to keep any information, you may opt out and close your account at any time by sending an email to sales@htfr.com
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@htfr.com

We will not sell, distribute or lease your personal information to third parties. Exceptions include third party couriers, Google and Mailjet. We may also need to share your information if we are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email sales@htfr.com

If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us. We will promptly correct any personal information that is incorrect.

Data Breach Policy

In the unlikely event of a data breach, we will inform the relevant persons and authorities within 72 hours of the breach.

Data Controller

The data controller of this website is: HTF Retail Ltd, a UK Private limited Company with company number 7399886

Whose registered office is:

9-11 Vittoria St, Birmingham, B1 3ND

And whose operating office is:

28 Hall Street, Birmingham, B18 6BS

Data Protection Officer

Mr Matthew Clark

Tel: 08456 803 406

Email: mc@htfr.com