FAQs

Answers to frequently asked questions

Please click on an individual question to see the answer below it.

• Who are Hard To Find? How long have you been trading and what do you do?

  Hard To Find were established over twenty years ago and consistently delivers excellent service and great savings on DJ, Music Technology Equipment, Vinyl and CDs.

  
  

  Our staff have a wealth of experience in DJ, music production, recording, software, guitars, PA systems, synths, keyboard's and much more.

  
  

  We operate both on-line and from our 7000sq ft Birmingham City Centre based retail superstore where we keep thousands of products in stock.

  
  

• Do you keep large stocks of vinyl and CD’s and can you source me a rare record?

  Yes.On-line we have over one million vinyl and CDs in-stock, we also act as a record finding agency locating records for customers that are generally unavailable elsewhere. If locating the record for our customers takes one day or one decade, we will keep on searching free of charge through our huge list of worldwide suppliers and second hand record contacts.

  
  

  We constantly purchase second hand record collections as this enables our customers the access to deleted and rare records that are no longer available. We’re specialists in all genres of dance music, this includes House, Garage, Techno, Electro, Disco, Hardcore, Drum'n'Bass, Soul & Hip-Hop.

  
  

• I've heard that many of the world's top DJs sell records to you, is this true?

  The professional dance music industry will usually use us as their first port of call when offloading large quantities of vinyl. We have a long client list of Pro DJ’s who both purchase off and sell to Hard To Find.

  
  

  We always have very special records on offer. If you are looking to sell your collection or know of anybody selling theirs, please visit the following link http://www.htfr.com/pages/content/selling_vinyl.php

  
  

• Are Hard To Find authorised dealers for all the products they sell?

  Yes. Hard To Find is one of the UK's leading music stores. And we are authorised dealers for all of the products we sell. We purchase directly from official distributors, and unless stated otherwise all the products we sell are brand-new and in original packaging with manual included (if available).

  
  

  We strongly advise that before you purchase equipment from another dealer you make sure that the outlet is an authorised dealer for the brand/product you are looking to buy. and that their offer is for a brand-new guaranteed unit.

  
  

• What warranty does Hard To Find offer on the equipment they sell?

  We purchase the products we sell as an authorised dealer, which means all of our customers receive the full warranty offered by the manufacturer.

  
  

  Most of our branded products are supplied with a manufacture warranty of between 1 - 5 years. (the warranty period of an item is stated on the product info page for every product on our website)

  
  

  In addition to the manufacturer’s guarantee, Hard To Find will support the products we sell for the first 12 months commencing from the date of purchase.

  
  

  Buying from Hard To Find on-line does not restrict the length of guarantee you receive, warranty claims or the possibility of having equipment repaired.

  
  

• What does Hard To Find do should the equipment I have purchased become faulty?

  A range of warranty and guarantees covers the products you purchase from Hard To Find. We have a dedicated returns department to assist you should your equipment become faulty during its warranty period.

  
  

  You can contact our returns department on 0121 687 7777, email returns@htfr.com or visit our returns team in-person at our Birmingham based retail superstore. For further information please see our returns page here.

  
  

• How can I contact Hard To Find?

  Please visit our Contact us page, here you will see the many ways in which you can contact Hard To Find.

  
  

• I have a question concerning my order?

  Once your order has been successfully processed, we will send you a confirmation email. This email will contain full details of your order and will include your unique customer number and also your order number reference.

  
  

  You’ll also be given all the required contact information for our telesales and after-sales support team.

  
  

  All of our trained telesales team can assist you with any further enquires that you may have concerning your order, or will be able to transfer you to our after-sales support team should you need further help.

  
  

  In any correspondence please ensure you have your unique customer ID number and order number to hand, so that we can gather your information and deal with your enquiry in quickest time possible.

  
  

• How can I get in touch with Hard To Find product specialists if I have a question?

  At Hard To Find we have an excellent team of trained product specialists that are on hand to offer you advice and ensure you make the right choice and get the best out of the equipment you buy from Hard To Find.

  
  

  You can rely on Hard To Find to give you the best after-sales service possible. You can reach our product specialist's by calling 0121 687-7777 (option ?) or by email hardware@htfr.com

  
  

  Please also visit our tech support page here, for some useful tips and advice.

  
  

• I need to make a complaint, how do I do this?

  At Hard To Find customer satisfaction is of paramount importance and we endeavour to make sure that you have the best shopping experience possible. However should you feel dissatisfied with the service you have received from us please feel free to make contact.

  
  

  We would like to hear your opinion and will work with you to seek a resolution to any problems you have encountered whilst shopping with Hard To Find.

  
  

  In the unlikely event that you need to make a complaint, you can contact our customer service team by calling 0121 687 7777 or by email here.

  
  

• I would like to leave some feedback about Hard To Find who do I contact?

  We want to hear your thoughts and opinions about Hard To Find. Your views and constructive criticism help us to improve our operation and service.

  
  

  If you have had a satisfying shopping experience with us then we would like to hear about it. Likewise we would like to hear from you about anything else that we could do to further our appeal to you.

  
  

  Please email your feedback and comments here

  
  

• I would like to visit the Hard To Find Superstore, how do I get there?

  Full details of our store, including opening hours and how to find us are available here.

  
  

• I am being asked for a MR number, what is an MR number?

  The MR Number is the unique number reference, that all of the products on our website and in our catalogue are listed with. This number is the code that our systems use to navigate to a product. Knowing the MR number of the items you wish to buy will greatly speed up your shopping experience with Hard To Find.

  
  

• How secure is it to order on-line through your website?

  HTFR.com has been designed from the ground up with security in mind. Every bit of sensitive information is transported securely over HTTPS (A secure SSL connection) and whenever we store your information (i.e. passwords) we store it on a secure server, fully encrypted.

  
  

  As requested by UK Data Protection legislation, we follow strict security procedures when handling your data which means even the smallest of information will always be stored securely and never disclosed to 3rd parties.

  
  

• I already know the product MR numbers, can I order more easily?

  The MR Number is the unique number reference that all of the products on our website and in our catalogue are listed with. This number is the code that our systems use to navigate to a product.

  
  

  Having the product MR number to hand will allow you to order both quicker and more efficiently. If shopping on our website simply input the relevant MR number into the search bar and hit return. This will display the product that relates to the MR number you have entered. Once your search result is displayed you simply add the item directly to your basket ready for checkout.

  
  

  Having the MR Number to hand will also greatly improve your shopping experience when buying directly from The Hard To Find over the phone. As our telesales operatives will be able to quickly find the item you wish to buy.

  
  

• How can I pay?

  Please visit the How Do I Pay? Section of our website to see the many ways that you can make payment for orders you place with Hard To Find.

  
  

• Can I pay for my order on finance?

  We offer online and in-store finance on orders between £280 and £12,000 subject to a 10% deposit. You may spread the cost over 12, 24 or 36 months at an APR of just 19.5%.

  To apply, process your order through the basket system as normal, and simply select the pay via finance option on the payment screen. You will generally get an instant decision but on some occasions your application may be referred.

  To apply for finance you must meet the following criteria:

  • You must be over 18 years of age.
  • You must be a UK resident with at least 3 years continual address history.
  • You must be in full time employment, unless retired or have a spouse in full time employment.
  • You must have a UK bank account capable of accepting Direct Debit payments.
  • The goods must be delivered to the address given on your finance application form.

  Additionally to apply for finance in-store you must also bring with you two proofs of ID, one of which must contain your photograph, ie, passport or driving licence.

  Please note: certain products are not available to purchase on finance, please contact us for more information.

  For further details please see our Finance page here.

  
  

• Can I pay for my order by bank transfer?

  Yes we accept bank transfers. Simply visit or call your bank and provide them with the following information then simply send or email us a copy of your receipt. Royal Bank Of Scotland, Birmingham Colmore Row Branch. 79/83 Colmore Row, Birmingham, B3 2AP UK. Account Name: Hard To Find. Account Number: 10109941 --- Sort Code: 16 - 13 - 19. IBAN Number: IBAN GB13 RBOS 1613 1910 1099 41

  
  

• I have found a cheaper price elsewhere. Can you beat it or match it?

  At Hard To Find we continually analyse our prices to make sure that we’re competitive. However, we believe that price isn’t always everything.

  
  

  We may occasionally be a little more expensive than the online "wheeler dealer", however at Hard To Find the service does not stop with the sale, and shopping with us allows you to shop with complete confidence.

  
  

  If you wish to submit your price match request to Hard To Find, then we will be happy to hear from you. Please fill in the price match form found on each product info page and the Hard To Find team will be in touch within 24 hours to confirm if we can match the price that you have requested.

  
  

• During Shipping is my order fully insured?

  Yes, in the unlikely event that your order is lost or damaged during shipping, Hard To Find automatically insures every order for the full replacement cost of the item.

  
  

• Are the products I order checked and packaged securely before being delivered?

  The Hard To Find despatch team inspect every item before it leaves for delivery. They ensure that all items are sealed and packaged in strong boxes with additional packaging and fragile tape if required. All records and CDs are despatched in strong cardboard mailing envelopes with stiffeners if required.

  
  

• Do you ship orders to other countries?

  Yes. Hard To Find ship worldwide and offer competitive international shipping rates. Please contact us for further information or to discuss any special shipping requirements