FAQs

Answers to frequently asked questions

Please click on an individual question to see the answer below it.

• Do you keep large stocks of vinyl and CD's and can you source me a rare record?

  Yes.On-line we have over one million vinyl and CDs in-stock, we also act as a record finding agency locating records for customers that are generally unavailable elsewhere. If locating the record for our customers takes one day or one decade, we will keep on searching free of charge through our huge list of worldwide suppliers and second hand record contacts.

  
  

  We constantly purchase second hand record collections as this enables our customers the access to deleted and rare records that are no longer available. We’re specialists in all genres of dance music, this includes House, Garage, Techno, Electro, Disco, Hardcore, Drum'n'Bass, Soul & Hip-Hop.

  
  

• I've heard that many of the world's top DJs sell records to you, is this true?

  The professional dance music industry will usually use us as their first port of call when offloading large quantities of vinyl. We have a long client list of Pro DJ’s who both purchase off and sell to Hard To Find.

  
  

  We always have very special records on offer. If you are looking to sell your collection or know of anybody selling theirs, please visit the following link http://www.htfr.com/pages/content/selling_vinyl.php

  
  

• How can I contact Hard To Find?

  Please visit our Contact us page, here you will see the many ways in which you can contact Hard To Find.

  
  

• I have a question concerning my order?

  Once your order has been successfully processed, we will send you a confirmation email. This email will contain full details of your order and will include your unique customer number and also your order number reference.

  
  

  You'll also be given all the required contact information for our telesales and after-sales support team.

  
  

  All of our trained telesales team can assist you with any further enquires that you may have concerning your order, or will be able to transfer you to our after-sales support team should you need further help.

  
  

  In any correspondence please ensure you have your unique customer ID number and order number to hand, so that we can gather your information and deal with your enquiry in quickest time possible.

  
  

• I need to make a complaint, how do I do this?

  At Hard To Find customer satisfaction is of paramount importance and we endeavour to make sure that you have the best shopping experience possible. However should you feel dissatisfied with the service you have received from us please feel free to make contact.

  
  

  We would like to hear your opinion and will work with you to seek a resolution to any problems you have encountered whilst shopping with Hard To Find.

  
  

  In the unlikely event that you need to make a complaint, you can contact our customer service team by calling 0121 622 3269 or by email here.

  
  

• I would like to leave some feedback about Hard To Find who do I contact?

  We want to hear your thoughts and opinions about Hard To Find. Your views and constructive criticism help us to improve our operation and service.

  
  

  If you have had a satisfying shopping experience with us then we would like to hear about it. Likewise we would like to hear from you about anything else that we could do to further our appeal to you.

  
  

  Please email your feedback and comments here

  
  

• I am being asked for a MR number, what is an MR number?

  The MR Number is the unique number reference, that all of the products on our website and in our catalogue are listed with. This number is the code that our systems use to navigate to a product. Knowing the MR number of the items you wish to buy will greatly speed up your shopping experience with Hard To Find.

  
  

• How secure is it to order on-line through your website?

  HTFR.com has been designed from the ground up with security in mind. Every bit of sensitive information is transported securely over HTTPS (A secure SSL connection) and whenever we store your information (i.e. passwords) we store it on a secure server, fully encrypted.

  
  

  As requested by UK Data Protection legislation, we follow strict security procedures when handling your data which means even the smallest of information will always be stored securely and never disclosed to 3rd parties.

  
  

• I already know the product MR numbers, can I order more easily?

  The MR Number is the unique number reference that all of the products on our website and in our catalogue are listed with. This number is the code that our systems use to navigate to a product.

  
  

  Having the product MR number to hand will allow you to order both quicker and more efficiently. If shopping on our website simply input the relevant MR number into the search bar and hit return. This will display the product that relates to the MR number you have entered. Once your search result is displayed you simply add the item directly to your basket ready for checkout.

  
  

  Having the MR Number to hand will also greatly improve your shopping experience when buying directly from The Hard To Find over the phone. As our telesales operatives will be able to quickly find the item you wish to buy.

  
  

• How can I pay?

  Please visit the How Do I Pay? Section of our website to see the many ways that you can make payment for orders you place with Hard To Find.

  
  

• During Shipping is my order fully insured?

  Yes, in the unlikely event that your order is lost or damaged during shipping, Hard To Find automatically insures every order for the full replacement cost of the item.

  
  

• Are the products I order checked and packaged securely before being delivered?

  The Hard To Find despatch team inspect every item before it leaves for delivery. They ensure that all items are sealed and packaged in strong boxes with additional packaging and fragile tape if required. All records and CDs are despatched in strong cardboard mailing envelopes with stiffeners if required.

  
  

• Do you ship orders to other countries?

  Yes. Hard To Find ship worldwide and offer competitive international shipping rates. Please contact us for further information or to discuss any special shipping requirements