We supply rare, deleted and new release vinyl and cds to customers throughout the world via multi-channel mail order and our store in Birmingham city centre. We also supply probably the largest range of DJ and Music technology products within Europe.

As well as offering a very personal in-store and mail order service, we are also a record finding agency, locating records for customers that are generally unavailable elsewhere. If locating the record for our customers takes 1 day or 1 decade, we will keep on searching free of charge through our huge list of worldwide suppliers and second hand record contacts. Not only do we stock records that are available in mainstream record shops, we also supply upfront promotional and limited edition records that are finite in supply and generally only appear in certain regions of the world. We also purchase second hand record collections to give our customers access to deleted and rare records that are no longer available new. Unlike most of our mail order only competitors, our store is also open to the general public, so that our customers may "try before they buy" on nearly all the items we stock.

We specialize in all forms and genres of dance music; this includes House, Garage, Techno, Electro, Disco, Hardcore, Drum'n'Bass, Soul & Hip-Hop plus any other interesting genres that may come along in the future. We will attempt to find any 12" record released from 1970 to the current time.

Yes, we can quickly and securely ship records to anywhere in the world. We offer a next day or 48 hours service to anywhere in the world.

We always respect client confidentiality and unfortunately we can't answer that question. However, the professional dance music industry usually use us as their first port of call when offloading large quantities of vinyl. Consequently we always have very special records on offer.

When you make your order on the phone just let us know and if its possible we'll do it. When making your order online simply select the PLATINUM option.

As part of the Hard To Find Records fair trading policy, you may return any record back to us within 7 days of receipt for an exchange or store credit. This is in addition to your statutory rights and the distance selling act. For more info please see the "How do I return an order?" section under the "FAQ" menu.

Hard To Find Records have been successfully trading since 1991. We are the originators of dance music mail order in the UK and have invested large amounts of time in developing a unique way of sourcing and selling rare and deleted vinyl. Along with our custom computer system and e-commerce enabled web site, this enables our customers to quickly and confidently order quality records and products at competitive prices. We have always taken customer care very seriously, we are constantly updating and improving our website and retail store based on customer comments that we ask you to submitted to us.

Don't panic, every order we ship is fully insured for FREE. You can track your order using the tracking infomation located at the bottom of the despatch email we sent you when your order was shipped. Most of the time this will tell you where your order is. Please also see sections 19 and 20 of our Terms and Conditions of sale located under the "FAQ" menu for more info. If you require additional help, please feel free to email or call our dedicated sales team who will be happy to help you.

Please use our "Vinyl Finding Service" located under the "HTFR Services" menu, and describe the record to us. All of our staff will look at it and more than likely one of us will know what it is. If we can't help then the desciption will be passed on to our massive list of external contacts.

When ordering over the internet it is essential to make sure that you have cookies enabled in your web browser. To find out if you have the correct settings simply check your options or preferences in your web browser. This will enable our shopping basket system to function correctly.

Your customer ID number is printed on the front of every shipped package you receive from us, on most emails we send to you, and also on the address sheet that back of your catalogue. It is always preceeded with the letter H. Please note that you can also access your HTFR profile using your email address as well as your customer id number. If you require any further help, please contact our dedicated sales team.

If you are a new customer please click the "New Customers" button on the homepage of our website. If you are an existing customer please click the "Existing customers" button on the homepage. Please ensure that you follow the self help login instructions provided on these login screens. If you still have problems please feel free to email newsite@htfr.com with enough information so that we may replicate the problem you are having and try to help you. Please note that you may also place your order via phone, email or fax while we find the solution to the problem you are encountering.

Please use the request lost password button that exists on the login screen so that the password is sent to you via email. Please ensure that you turn off any spam blocking software that is running on that email account so that you receive the password email. If your Internet service provider runs a spam blocking service (E.g AOL), please ensure that they turn off any anti-spam running on your email account. If you require any further help please email newsite@htfr.com

Please turn off any spam blocking on your email account, and request the password again. Please also ensure that your internet service provider is not blocking emails we send to you from the HTFR domain. You may wish to add the htfr.com domain to your spam softwares whitelist, so that future emails we send you are not blocked. Please also see "Why isnt HTFR replying to my emails? Why am i not receiving despatch notifications etc?".

A full description of what the wish list is can be found under the "WISH LIST" menu. Your wish list can be viewed after you have logged in from the "My HTFR" menu, "View My Wish list". Please note that you can add in stock and out of stock items to your Wish list to "bookmark" items you wish to purchase on a later visit to our website. The add to wish list button for in-stock items can be found on the more info screen of the record product.

You can put in stock items on your Wish List by going into the "more info" screen of the vinyl item and clicking the "Add to Wish List" button. As long as you are logged into the website, you can save the contents of you basket to your Wish List. You can then view your Wish List at a later date and add them to you basket to purchase them.

Unfortunately we do not reserve any stock at any time as it is unfair to other customers and would require too much storage space. Sorry.

Please go to the "subscribe to newsletter" section located under the "HTFR Services" menu. Or simply add yourself via the "add to mailing list" hyperlink that exists on your profile.

Please follow the instructions on the bottom of the HTFR Mailing List email you recieve, or use the "unsubscribe from newsletter" section located under the "HTFR Services" menu.

Please enter your full correct details on the "Request a Free Catalogue" located under the HTFR Services menu. Please note that you will not receive a catalogue if you have not included your full correct name and address. We require your full correct name, not your DJ name.

You may use the quick search that is available at the top of the HTFR website or do an Advance search using the following page http://www.htfr.com/vinyl/search/ Please be sure to check out all the sections under the menu's that exist on the top of our website.

Please make sure that you are browsing our website it a fresh new browser window, not within another site like hotmail etc. Please also insure that you are not running any internet software on your PC/MAC that may interfere with the HTFR website and the URLS to navigate the website.

We stock over one million records and CDs of which thousands have been sampled for at least 30 seconds. This is more than any other record store in the world that we know of. We aim to do all our mp3's but it may take some time. Dont forget, if the track is out of stock we have to wait for it to come back in stock so that we may sample it.

Since 2006 we have increased the bit rate, length and number of tracks per record of all audio samples we generate. Only older titles on our database will be in a lower quality

We chose to use MP3 as it is supported "straight out of the box" by most Operating Systems, and does not require any additional software to be installed on your PC. This also means that in most cases no settings need to be changed on your computer to listen to our samples

Due to weight restrictions imposed by the courier/postal services we use, not all shipping methods are available for all orders. Perhaps your order is too heavy (over 2kg), or too big/expensive to be shipped by a postal service. If you have multiple items in your order, why not try to split your large order into smaller orders under the 2kg limit. You may find it cheaper in some circumstances to do this.

Our competitive shipping charges can be found under the "HELP" menu, under the "What does shipping cost?" section.

Hard To Find Records shipping is very competive if you compare like for like, and enables us to send most orders via a trackable method that requires a signiture on delivery and is also FULLY insured while it is in the post to you. We are aware that some competitors may send by cheaper standard mail that may be slightly quicker, but may not be insured at all (or only to a maximum of GBP 28 approx), may not be trackable or does not require a signiture on delivery. If its not insured what happens if your order is lost in post? All orders shipped from Hard To Find Records are shipped via this higher level of shipping service, therefore if the worst happens, and your order is declared lost or damaged in post, we may provide a full replacement without any delays.

A lot of information on how we process all customer orders fairly are located in our "How is my order processed" located under the "FAQ" menu. Please take time to read this section of our website, so that you are fully aware on how your orders will be processed.

Simply click HELP from the top menu

How the mp3 plays on your pc is all dependant on what is configured on your pc as the default player of mp3 files. We advise customers that they should use the default player which is Windows Media Player, as this can be configured to play in a seperate window, or within a "media bar" within Internet Explorer 6, so that you may listen to our samples and continue to browse our website. Please consult the Microsoft website if you wish to configue Windows media player to play files in this way.

If you pay via payment card, we request that first orders go to the card registered address as a fraud prevention measure. This is strict company policy that we cannot avoid. Please note that we reserve the right to ship any order to the billing address in order to protect all our customers against credit card fraud. If you require your first order to be shipped to another address, we kindly request you to pay by a non payment card method.

We do this to protect you (and HTFR), against credit card fraud. Please note that proof of address may be requested at any time, however we normally only request it once per account. If you do not wish to provide proof of address, but still require your order, you may pay by bank transfer. Please note that once we request proof of address, no orders will be shipped on your account until proof of address has been received.

You cant currently track you order while it is progressing though HTFR, however we will inform you by email if there is a problem with your order (as long as you have give a correct and valid email address on your profile). Once your order has been shipped from HTFR, a despatch email will be sent to you with tracking information so that you may track your order with the postal service/courier. We plan to have instore order tracking in the near future.

As most orders are processed as soon as we recieve them, this leaves very little time for you to add/adjust your order. We therefore advise that all customers make sure that when they place their order, that it is complete and correct. If you wish to try and adjust or add to your order, please call our sales team on 0121 687 7777 as soon as possible, and we will try our very best to make these adjustments for you if possible.

Unfortunately we do not reserve any stock at any time as it is unfair to other customers and would require too much storage space. Sorry.

Yes we do in several different demonations, simply type GIFT VOUCHER into the quick search box

Unlike some of our competitors, we also have a store open to the general public, so that customers may come to our store and try before they buy nearly all the items that we stock. As the store is open to the general public, a shop customer may purchase the last copy of a track/item before we have chance to pick and secure your order. For this reason we state in our fair Terms and conditions of sale that all orders are subject to stock availability, and all items are sold on a first come, first served basis. Unlike some of our competitors our website is updated every minute or sooner with the latest stock availability, and we only charge for items when they are shipped to you. All customers are treated fairly this way.

Our website is updated every 30 seconds or sooner with the latest stock availability and products. Therefore, if a record is showing available on the website, the item is available in store at that very moment in time. Once we confirm an order for an item, the item is set to not available on the website. By doing this our website is kept as accurate as possible with the lastest stock availability.

Please ensure that that the email address you have registered with us is correct and valid. A lot of customers are stating there email address as www.example@example.com instead of their correct email address which is example@example.com, thus we are unable to contact you as the email address is incorrect. Please login to your profile and correct your email address. Please also check that our emails to you are not being blocked by any anti-spam that may be running on your email account or by your Internet Service Provider. If you require any further assisance please call our dedicated sales team on 0121 687 7777.

An order form can be downloaded from http://www.htfr.com/images/pdf/orderform.pdf Please ensure that you have Adobe Acrobat installed to print this order form. Alternatively you can write all your ordering details on a piece of paper (Delivery address, items required, email address, phone number, payment e.t.c). Please see our "How do I order?" section located under the "FAQ" menu for more info.

Unfortunately with most back orders and Wish List items we have no specific dates when the items will come back into stock as we are reliant on our suppliers and worldwide contacts supplying the items when we request it for you. As long as the item is orderable from our suppliers and has not been deleted/discontinued, the item should come back into stock within 7 working days if it is a record product or 2 working days if the item is a DJ Equipment product. If the item is out of stock when we order it from our suppliers, or if there is another delay with our suppliers, then this time will increase. We will keep trying with our huge list of worldwide contacts until we source the product for you. If the record has a deleted availability status (which is shown on the more info screen of record products) this means the record is no longer available from the label/our suppliers brand new. The only way to get hold of a copy is from a second hand collection. Due to the nature of how these records must come back into stock, we are unable to give an indication of how long this will be. However, unlike most of our competitors, we have a department that actively searches all over the world for second hand collections to fullfil back orders for these deleted records. You therefore have the best chance of obtaining these deleted tracks with HTFR.

We have recently changed our samples from raw mp3 samples to m3u playlist files. By doing this it enables HTFR to stream the sample to your pc so that you may play the sample quicker, and also allows HTFR to do seperate samples for both A and B sides of the vinyl. Please ensure that your chosen mp3 playback software supports m3u playback. Pc users please be aware that Windows Media player that is built into Mircosoft Windows supports m3u files. Mac users may need to install mp3 playback software that supports m3u playback such as Apple Quicktime. There are several free mp3 playback software on www.google.com that also support this playlist format.

Unfortunately it is not possible to do this on a vinyl by vinyl basis due to the amount of records we stock ( 1 million ) and also the store being open to the public who listen to our vinyl. Due to the nature of second hand records some items may contain wear, such as surface scratches or less than brand new covers. However, this should not affect the playability of the record. All vinyl records are a mixture of new and second-hand and are fully guaranteed.